AAJIVA

1. Overview

This website is operated by Aajiva. Throughout the site, the terms "we", "us", and "our" refer to Aajiva. By visiting this website or purchasing from us, you agree to these terms, the linked policies, and any notices or conditions posted on the platform.

These terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors. Any new tools, features, collections, or services added to the website will also be subject to these terms.

2. Online Store Terms

By agreeing to these terms, you confirm that you are at least the age of majority in your place of residence, or that you have the authority to allow any minor dependents using this website. You may not use Aajiva's website, products, or services for any illegal or unauthorized purpose.

Any misuse of the service, including transmission of malicious code, violation of law, or breach of platform rules, may result in immediate termination of access.

3. General Conditions

Aajiva reserves the right to refuse service to anyone at any time for any reason. Content submitted through the website, except payment data, may be transferred unencrypted over different networks where necessary for technical operation.

Credit card information is always handled through secure encrypted transfer channels. You may not reproduce, copy, resell, or exploit any part of the service without written permission.

4. Accuracy of Information

Information made available on this site is provided for general reference and may not always be complete, accurate, or current. Historical information may appear on the site and is shared only for reference. You agree to monitor the website for changes before relying on any published information.

5. Modifications to Service and Prices

Product prices and service availability may change without notice. Aajiva may modify, suspend, or discontinue any part of the service at any time, and will not be liable for such changes.

6. Products or Services

Certain products or services may be offered exclusively online and may be available only in limited quantities. Such products are subject to return or exchange only according to the applicable return policy.

• Product images and colors are displayed as accurately as possible, but exact color appearance may vary by device.
• Aajiva may limit sales by customer, geography, jurisdiction, or order quantity on a case-by-case basis.
• Product descriptions, pricing, availability, and discontinuation decisions may change without notice.

7. Billing and Account Information

We reserve the right to refuse or cancel orders at our discretion, including orders that appear to be placed by dealers, resellers, or distributors. If an order is changed or cancelled, Aajiva may attempt to contact you using the billing email address, phone number, or other details provided at checkout.

You agree to provide complete and accurate billing, shipping, payment, and account information, and to update your details whenever necessary.

8. Optional Tools and Third-Party Links

Aajiva may offer access to third-party tools or link to third-party websites. These are provided on an "as is" and "as available" basis without warranties, endorsements, or liability for third-party content, policies, products, or services.

Any use of third-party tools, links, or websites is entirely at your own risk, and you should review the applicable third-party terms before engaging with them.

9. User Comments and Submissions

If you send suggestions, ideas, proposals, reviews, or other submissions to Aajiva, you agree that we may use, edit, publish, translate, copy, and distribute them without restriction. We are not obligated to keep submissions confidential, compensate you, or respond.

You remain responsible for the legality and accuracy of your submissions and must not post content that is unlawful, abusive, misleading, defamatory, obscene, or harmful to the operation of the service.

10. Personal Information

Personal information submitted through the website is governed by Aajiva's Privacy Policy.

11. Errors, Inaccuracies, and Omissions

The website may occasionally contain typographical errors or outdated information relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. Aajiva reserves the right to correct, update, or cancel orders based on such inaccuracies without prior notice.

12. Prohibited Uses

You may not use the website or its content for unlawful, abusive, fraudulent, discriminatory, obscene, or harmful purposes, including infringement of intellectual property rights, spreading malware, collecting other users' personal information, scraping the site, or interfering with its security or functionality.

13. Disclaimer and Limitation of Liability

Aajiva does not guarantee uninterrupted, secure, or error-free service. Except where explicitly stated on a product page, all services and products are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Aajiva and its affiliates, employees, contractors, vendors, and licensors shall not be liable for direct, indirect, incidental, punitive, or consequential damages arising from your use of the website, service, or products.

14. Indemnification

You agree to indemnify and hold harmless Aajiva and its affiliates, officers, employees, service providers, licensors, and partners from claims, demands, losses, or expenses arising from your breach of these terms or your violation of any law or third-party right.

15. Severability and Termination

If any provision of these terms is found unlawful, void, or unenforceable, that provision shall still be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full effect.

These terms remain effective unless terminated by you or by Aajiva. We may suspend or terminate access if we believe you have failed to comply with any part of the agreement.

16. Entire Agreement and Governing Law

These terms, together with any policies or rules posted on the website, form the entire agreement between you and Aajiva regarding use of the service and replace any prior discussions or understandings.

These terms are governed by the laws of India, and disputes, if any, are subject to the exclusive jurisdiction of the courts located in Bengaluru, India.

17. Changes to Terms

Aajiva may update, revise, or replace these terms at any time by posting the updated version on the website. Continued use of the website after such changes means you accept the revised terms.

18. Corporate Contact Information

19. Shipping & Handling Policies

• Shipping time: Orders are usually processed and shipped within 48 hours. Personalized items may take longer. Mixed orders may be split into separate deliveries.
• Shipping charges: Free shipping is offered on orders above Rs. 699 within India. International orders and return shipments are excluded.
• Tracking: Tracking updates may be shared over WhatsApp, email, and SMS after dispatch.
• Returns and claims: The document includes a 15-day unused-and-unworn return policy for eligible items, with exclusions for personalized jewellery, perfumes, candles, coins, utensils, and god idols except in verified defect or spurious-product cases.
• Third-party purchases: Orders purchased outside the official website, app, or exclusive stores remain governed by the policy of the original purchase source.
• Refund calculation: Refunds are processed on the original invoice purchase price only.
• Reverse pickup and India Post: Some pin codes may require self-shipping, and reimbursement may be limited up to Rs. 70.
• Damaged / empty parcels: A 360-degree unpacking video and report within 48 hours are required for missing-item claims.

20. Additional Terms for Gold Jewellery

• Lifetime Buyback: Gold and lab-grown diamond buyback may carry a 15% deduction on the overall invoice value, with 90% valuation on the diamond component subject to stated deductions.
• Lifetime Exchange: Gold and lab-grown diamond exchange may carry a 7% deduction in addition to GST, certification, or other applicable deductions.
• Diamond minimum price rule: The diamond value at the time of exchange or buyback may be determined using the higher of the original invoice value or prevailing market value, after adjusting discounts.
• Return / exchange window: Gold-specific returns and exchanges are subject to the operational conditions stated in the document, including invoice, certificate, inspection, and logistics requirements.
• Gift cards: Aajiva e-gift cards are redeemable on eligible products and channels, cannot be returned for cash, and refunds may be credited to the Aajiva Wallet where applicable.

21. Crown Loyalty Rewards Terms

• Order-count, jackpot, and task-based rewards activate after the return window and may remain valid for a limited period.
• Rewards may not be combinable with other offers and may be subject to one-time-use rules.
• Free items, jackpot items, or milestone rewards may become non-returnable, non-exchangeable, or ineligible for LTE / LTB.
• If a return, exchange, or buyback breaks a milestone condition, Aajiva may deduct coupon value, reward value, or the market value of free items from the payout.

22. Order Cancellation, Returns, and Warranty Matrix

• Normal jewellery / coin orders: Cancellation may be allowed before delivery.
• Made-to-order / custom orders: Cancellation is generally limited to 24 hours from placement. After that, making charges may be deducted, and some custom or B2B orders may become non-cancellable.
• Store pickup expiry: Orders not collected within the stated holding period may be cancelled and making charges may be recovered.
• Gold orders: Cancellation may be allowed before dispatch, or by refusing delivery after dispatch, with refund starting after the shipment returns to origin.
• Return eligibility: Items must be unused, undamaged, and accompanied by required certificates or documents. Missing certificates may attract deduction.
• Warranty: Manufacturing-defect warranty terms for gold products are subject to the exclusions listed in the source document, including misuse, third-party alterations, scratches, and stone loss.

23. Lifetime Exchange and Lifetime Buyback

• LTE: Usually provides store credit to the Aajiva Wallet and may be available after the stated waiting period from purchase.
• LTB: Usually provides refund by bank / payment route within the operational processing timeline.
• Calculation basis: Gold valuation may be based on prevailing purity-linked market rate, while diamond / stone valuation may use the maximum of invoice-linked and market-linked rules mentioned in the document.
• Deductions: Making charges, certification costs, taxes, discounts, promotional values, and other specified charges may be deducted in full.
• Processing fees: LTE carries a 7% processing and melting fee, and LTB carries a 15% processing and melting fee on the relevant combined value.

24. Paid Jewellery Repair Services

Paid repair services are available only for Aajiva-branded items and remain subject to technical feasibility after factory inspection. If an item is found to be non-repairable after review, inspection-fee treatment will follow the source policy terms.

25. Made-to-Order Standards

• Cancellations: MTO cancellations are generally allowed only within 24 hours.
• Delivery windows: Standard catalogue MTO orders may take around 21 calendar days, while custom client design orders may take around 28 days.
• Delay protocol: Delays beyond the internal target may lead to communication, remedial offers, or a refund option under the document rules.
• Return exclusion: MTO items are excluded from the standard short-window returns and may instead be handled only under the applicable LTE / LTB framework.

26. Document Source Note